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Mobile Library Service

UPDATE:

Following the public consultation period, a decision has been made regarding the future of this service. Details of the decision can be found here.

 

For a list of the revised stopping locations for the Mobile Library Service, please click here.

 

 

Introduction

Kent County Council (KCC) has been looking at how we can make the Mobile Library Service more efficient and provide a better service for residents across Kent.

In recent years improved public transport links, growth of car ownership, as well as greater access to services available via the internet have meant that the way people access all KCC services, including library services, is changing and we need to adapt to meet our customers’ needs.

We want to make sure that our mobile libraries stop in the places where they benefit our customers most. We have looked at a range of criteria when planning routes and stops and we are now asking for your views on our proposals for the service.

 

What we are proposing

Within the consultation document we have included details of how and why we are re-designing this service. 

We believe these proposed changes will result in a better service. However, there are a number of users who will receive a less frequent service, or those who will no longer be able to visit the mobile at the current stop.

This will not mean a loss of a library service – there are alternative library services available and these are also outlined within our proposals.

 

Find out more

We have sent a letter and a copy of the Consultation Document to all those who have used the Mobile Library Service in the last year - there are links to these documents below.

We have provided a list of Mobile Library stops for each district, to help service users find out more about the impact that our proposals may have on their local Mobile Library stop. If you would like to review a list of all Mobile Library stops across the county, please click here or use the preferred link below.

To download the A-Z of Mobile Library stops in your district in PDF format, please click here.

To download the A-Z of Mobile Library stops in your district in MS Word format, please  click here.

Lastly, we have published a copy of our Equality Impact Assessment (EqIA) for you to read and make comments on. You can read this by using the link below.

Information about our proposals along with all the relevant documents are available at your  local Library or Mobile Library vehicle. Look out for our posters.

 

Have your say

No decisions have been taken and we want to hear what you think of our proposal.

Please take time to read all the information we have provided, and let us know your views by completing the online questionnaire using the link below.

If you would prefer to respond in writing, please use the links below to print a copy of the questionnaire and send it to us free of charge at the following address:

Freepost LRA Consultation

 

This consultation will run for 6 weeks, from Friday 22nd January 2016 until 5:00pm on Friday 4th March 2016. Please make sure you allow plenty of time for your written response to reach us before the closing date.

 

We will be uploading a list of frequently asked questions in response to any queries we receive. These responses will also be available on our mobile library vehicles.

If you have any queries once you have read the information we have provided,  you can contact us at: LRAconsultation@kent.gov.uk.

 

Do you need any documents in an alternative format?

We have provided all main documents for this consultation in both PDF and MS Word format. In addition, we have produced an Easy Read Consultation Document.

If you require any of the documents in any other alternative format, please send an email to alternativeformats@kent.gov.uk or contact us by telephone on 03000 421553 (text relay 18001 03000 421553). This number is monitored during office hours and there is an answering machine at other times.

 

 

 

This consultation has now closed.

Summary of Results

  • Results of feedback from Mobile Library Consultation
    This is a report prepared by Lake Market Research, who analysed all the responses to our consultation and presented the results to KCC.
  • KCC Post Consultation Report
    This report summarises the feedback from the Consultation, and makes recommendations to the Cabinet Member for consideration.
  • Alternative Criteria Considered
    This appendix to the KCC report outlines the different criteria suggested to us as part of this consultation, and our response.
  • Updated Equality Impact Assesment
    This is an updated version of our Equality Impact Assessment following feedback we have been given as part of this consultation process, and will be considered by the Cabinet Member when making his decision.

Consultation Documents

Consultation Summary

Consultation Summary
Name Mobile Library Service
Description Kent County Council (KCC) is reviewing how we can make the Mobile Library Service more efficient and provide a better service for residents across Kent. We would like to hear your views.
Dates From 21 Jan 2016 at 17:00 to 4 Mar 2016 at 17:00. The results were published on 12 Apr 2016.
Status Complete
Consulting Organisation Type Kent County Council
Consulting Organisation Name Kent County Council
District / Borough areas affected by the consultation Ashford, Canterbury, Dartford, Dover, Gravesham, Maidstone, Sevenoaks, Shepway, Swale, Thanet, Tonbridge & Malling, Tunbridge Wells
Consultation Topic General interest, Accessibility, equalities and diversity, Arts, culture, sport and leisure, Libraries and archives, Location or area
Consultation Methods Online survey / questionnaire / forms, Other survey / questionnaire / forms
Contact Details